SHIPPING & RETURNS

Please select the appropriate country below for all your shipping & returns information.

Australia

Tan.Easy Pro Tools offers a flat rate for standard shipping of all orders Australia wide which vary from state to state.

  • VIC – $15.00
  • NSW: $20.00
  • TAS & SA – $20.00
  • QLD – $25.00
  • WA & NT – $35.00
  • All orders over $500 will receive free shipping for Australian Orders.

New Zealand

  • New Zealand orders are a flat rate of $39.90 for standard shipping.
  • All New Zealand orders over $1000 will receive free shipping.

All orders are shipped with either DHL, Star Track Express, Couriers Please, Australia Post inc Express Parcel Post, this will be determined by our warehouse team at the time of picking your order and is based on each the size of your order & the fastest delivery method. We aim to dispatch all orders placed prior to 1pm AEDST same day. Customers can expect to have their correctly completed order delivered within 1-5 working days, subject to the final destination. A business day is Monday through to Friday, excluding weekends and public holidays.

Signing for Deliveries

All deliveries must be signed for unless you have nominated to have the parcel left without a signature (e.g. on your doorstep). We suggest delivery to a home or business address where someone is available to sign for delivery during business hours. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers of the delivery address if unattended at the time of delivery.

Changing Shipping Address

Your shipping address can be changed as long as your order has not left the warehouse. To change your shipping address, contact our Customer Service team as soon as possible on 1300 819 331.

Delivery Times

You should expect your order within 1-5 days depending on location. Our warehouse team will do everything they can to dispatch your order to you within one full working day of placing your order. However, whilst we usually stock 90% of the items listed on taneasyprotools.com, inevitably we are in the hands of our suppliers. Consequently, delays can occur (please check when ordering). If you have any questions about shipping please contact our team at brands@marqueofbrands.com.au or call 1300 819 331 (AEDST 8.30am-5pm)

Currency

All orders, shipping costs inclusive, are in AUD.

Returns

Items must be returned within 7 days of original dispatch date in its original condition and include all original packaging. This return policy is applicable for change of mind and lack of expertise for use of product, however a restocking fee of 15% (or $15 whichever is greater) of the original purchase price will be deducted. We recommend you utilise registered post as we do not take responsibility for items not received if you attempt to send an item via non-registered post. Unfortunately, we do not accept returns for products not purchased through our online store and vice versa. We cannot exchange product for a range not within our Tan.Easy Pro Tools online product range. Please enclose a copy of your tax invoice and send the product in a secure package too:

MARQUE OF BRANDS Store Returns
36/38 Gipps St,
Collingwood,
VIC 3066, Australia

Faulty Goods

Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us. Items will be inspected by our Product Assessments Team and if the item is deemed faulty we will replace or refund the product free of additional freight & re-stocking charges.

If You Change Your Mind

We take great pride in our reputation for quality and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund. Please note exchange or refunds are only processed upon receipt of goods back into our warehouse and a restocking fee of 15% (or $15 whichever is greater) of the original purchase price will be deducted from your exchange or refund.

Refund Method

Refunds are issued through the same transaction method used to make the original purchase.

Incorrectly Sent Orders

Any incorrect, missing or damaged items received must be reported to Tan.Easy Pro Tools within 24 hours of you receiving the delivery, by email only, to brands@marqueofbrands.com.au If item(s) received is not what was ordered, please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. If you received the order incorrectly, the property in the Goods remain the sole and absolute property of the Seller as full legal and equitable owner until such time as the purchaser accepts the goods as mentioned above. You will not be charged for re-delivery of items under this clause.

Shipping

Tan.Easy Pro.Tools offers Ground and Express shipping through UPS. Shipping is FREE for all orders over $1,000 for United State orders. All orders placed by 1pm EST will be shipped same day. Customers can expect to have their correctly completed order delivered within 2-6 working days, subject to the final destination. A business day is Monday through to Friday, excluding weekends and holidays.

Currency:

All orders, shipping costs inclusive, are in US Dollars.

Returns

Items must be returned within 14 days of original dispatch date in its original condition and include all original packaging. This return policy is applicable for change of mind, however a restocking fee of 15% of the original purchase price will be deducted. Please contact customer support for return authorization and return label, all return packages will be refused unless it has the proper return authorization and label.

Faulty Goods

Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us Items will be inspected by our Product Assessments team and if the item is deemed faulty we will replace or refund the product free of additional freight & re-stocking charges.

If you change your mind

We take great pride in our reputation for quality and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund. Please note exchange or refunds are only processed upon receipt of goods back into our warehouse and a restocking fee of 15% of the original purchase price will be deducted from your exchange or refund.

Refund Method

Refunds are issued through a check. This will be issued and delivered via mail.

Incorrectly sent orders

Any incorrect, missing or damaged items received must be reported to Tan.Easy Pro.Tools within 24 hours of you receiving the delivery, by email only, to brands@marqueofbrands.com.au If item(s) received is not what was ordered, please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. If you received the order incorrectly, the property in the Goods remain the sole and absolute property of the Seller as full legal and equitable owner until such time as the purchaser accepts the goods as mentioned above. You will not be charged for re-delivery of items under this clause.

Contact Us

Email: brands@marqueofbrands.com.au
Toll Free Phone: 1-800-914-3880
1601 5th AVE,
Suite 1100
SEATTLE, WA, 98101

Shipping

Tan.Easy Pro.Tools offers a flat rate of £9.90 for standard shipping of all orders in the UK, express shipping is available for £14.90. Shipping is free for all orders over £150 UK wide for orders made at uk.taneasyprotools.com/.

Currency

All orders, shipping costs inclusive, are in UK £ .

Returns

Items must be returned within 14 days of original dispatch date in its original condition and include all original packaging. This return policy is applicable for change of mind, however a restocking fee of 15% of the original purchase price will be deducted. Please contact customer support for return authorization and return label, all return packages will be refused unless it has the proper return authorization and label.

Faulty Goods

Our Quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us Items will be inspected by our Product Assessments team and if the item is deemed faulty we will replace or refund the product free of additional freight & re-stocking charges.

If you change your mind

We take great pride in our reputation for quality and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund. Please note exchange or refunds are only processed upon receipt of goods back into our warehouse and a restocking fee of 15% of the original purchase price will be deducted from your exchange or refund.

Refund Method

Refunds are issued through a check. This will be issued and delivered via mail.

Incorrectly sent orders

Any incorrect, missing or damaged items received must be reported to Tan.Easy Pro.Tools within 24 hours of you receiving the delivery, by email only, to brands@marqueofbrands.com.au If item(s) received is not what was ordered, please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. If you received the order incorrectly, the property in the Goods remain the sole and absolute property of the Seller as full legal and equitable owner until such time as the purchaser accepts the goods as mentioned above. You will not be charged for re-delivery of items under this clause.

Contact Us

US Office

E: brands@marqueofbrands.com.au
T: (US) 1-800-914-3880
1601 5th AVE,
Suite 1100,
Seattle, WA, 98101, USA

Australia Office

E: brands@marqueofbrands.com.au
T: (US) 1-800-914-3880
36/38 Gipps St, Collingwood,
VIC 3066, Australia

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