SUPPORT &
TROUBLESHOOTING


BROWSE OUR FREQUENTLY
ASKED QUESTIONS BELOW

SPRAY TAN MACHINE & GUNS

Please check the following:

  • Your Power-cord is attached and plugged into wall socket
  • Ensure the power is turned on at the wall socket
  • The On Button has been turned on at the unit.

If you have further issues, please fill in a warranty claim here

Please check the following:

  • Your Power-cord is attached and plugged into wall socket
  • Ensure the power is turned on at the wall socket
  • The On Button has been turned on at the unit.
  • You may have too much solution in the cup
  • Your nozzle may be blocked, so please spray water through the gun before use.

If you have further issues, please fill in a warranty claim here

Please check the following:

  • Your Power-cord is attached and plugged into wall socket
  • Ensure the power is turned on at the wall socket
  • The On Button has been turned on at the unit.

If you have further issues, please fill in a warranty claim here

Please check the following:

  • The spray tan cup is tightened and secured properly
  • The thread of the cup may spray tan solution in the grooves, please clean tread of the cup and gun before you screw the cup back into the gun
  • Your nozzle may be blocked, so please spray water through the gun before use.

If you have further issues, please fill in a warranty claim here

Please check the following:

  • The spray tan cup is tightened and secured properly
  • The thread of the cup may spray tan solution in the grooves, please clean tread of the cup and gun before you screw the cup back into the gun
  • You may have too much solution in the cup

If you have further issues, please fill in a warranty claim here

Please check the following:

  • The spray tan cup is tightened and secured properly
  • The thread of the cup may spray tan solution in the grooves, please clean tread of the cup and gun before you screw the cup back into the gun
  • You may have too much solution in the cup
  • Your nozzle may be blocked, so please spray water through the gun before use.

If you have further issues, please fill in a warranty claim here

IMPORTANT! We recommend doing this over a sink or towel.

1. Remove the hose from the Spray Tan Gun.
2. Unscrew the cup from the Spray Tan Gun and empty any un-used solution from the cup.
3. Rinse the empty solution cup with warm water until clean and then fill the cup about ¼ full of warm water.
4. Insert the cup and screw tightly, back into the Spray Tan Gun and re-connect the hose.
5. Turn on your spray tan machine and adjust your solution Flow Control dial to the highest setting for maximum water spraying.
6. Direct the spray applicator into the sink and spray the clean water through until the cup is empty. This will clean through the needle and out to the spray-pattern nozzle.
7. Now that the cup is empty, re-set your solution Flow Control dial on the back of the Spray Gun to your regular settings.
8. Disconnect the Spray Tan Gun from the Air-Hose and unscrew the cup.
9. Wipe all areas dry including the cup and Spray Tan Gun ready for the next use.

IMPORTANT! You must not submerge the Spray Tan Gun under water. If your handy tan has excess spray solution, wipe down with Baby or Clean Wipes. Alternately you can use a smooth cloth (avoid anything abrasive) with a general glass cleaner to maintain the gloss finish.

If the spray machine gets dirty with overspray solution, wipe down with Baby or Cleaning Wipes. Alternatively you can use a smooth cloth (avoid anything abrasive) with a general glass cleaner to maintain the gloss finish.

WARNING: ALWAYS UNPLUG THE DEVICE BEFORE CLEANING.

Rinse your solution cup with warm water until clean. Wipe all areas dry ready for the next use.

Please note: We recommend washing your cup under water, each time you remove the cup from the Spray Tan Gun and refill. If you have spilled the contents of the cup and product gets in the screw-band or thread (grooved area of the cup being screwed into the Spray Tan Gun) simply wipe the grooves with Tan.Easy Cleaning Wipes or a wet cloth/paper towel. This will allow the cup to be easily tightened back onto the Spray Tan Gun and cause the cup not to leak excess spray solution

EXTRACTION & VENTILATION – TAN.FRESH AIR SERIES

The Tan.Fresh Air extractions fans help remove the dirt in the air of any room when spray tanning, protecting the safety and health of both the customers and the staff.

Unlike other extraction or box fans, these extraction fans have been designed for spray tanning. The exposed filters are essential so the overspray in the air is extracted and directly absorbed into the filter. The reason why they are brown is the Tan.Fresh.Air units cleans the air by extracting the moisture (and any troublesome tanning solution) from the air before it travels throughout the room.

The team at Tan.Easy Pro Tools recommends replacing each Tan.Fresh Air Filter after 100 spray tans (FULL BODY APPLICATION) or after 5 litres (169 floz) of spray tan product.
The Tan.Fresh Air filter captures any fine mist and reduces mess to ensure the environment is comfortable for both clients & the user.

1. Switch off power supply to ensure the Tan.Fresh Air Unit is not in operation.
3. Slide the plastic frame out of the bracket of the front of the Tan.Fresh Air Unit. (We recommend using gloves to keep hands clean)
4. Dispose of the old filter, including plastic frame.
5. Slide new filter into the bracket until it is locked and level with the unit.

IMPORTANT! Do not turn the filters back to front to try and re-use the other side. They will only work based on one air flow direction. It is important to check your filter and replace according to instructions, to maintain performance. Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame. Dispose of filter including plastic frame once used.

TANNING TECHNIQUES

If solution is sitting on top of the skin and not sinking in properly, there are a few items to check for.

  • Are you spraying the solution on too heavily too quickly?
  • Did your client exfoliate properly before their appointment?
  • Is your client wearing a moisturizer or other product which is acting as a barrier on the skin?

If you are still experiencing problems and wish to talk to an expert, feel free to contact Tan.Easy during business hours and speak with our expert tanning team.

This is most often caused by the following:

  • Solution is being applied to heavily & quickly
  • Solution is being applied too close to the skin
  • The client has some patches of dry or irritated skin

If you are still experiencing problems and wish to talk to an expert, feel free to contact Tan.Easy during business hours and speak with our expert tanning team.

This is most often caused by the following:

  • Solution is being applied to heavily & quickly
  • Your gun requires cleaning
  • Solution is being applied too close to the skin
  • The client has some patches of dry or irritated skin

If you are still experiencing problems and wish to talk to an expert, feel free to contact Tan.Easy during business hours and speak with our expert tanning team.

During Application This is most often caused by the following:

  • Solution is being applied to heavily & quickly
  • Your gun requires cleaning
  • Solution is being applied too close to the skin
  • The client has some patches of dry or irritated skin

After the first shower, streaking is most often caused by:

  • Client failing to rinse thoroughly, another shower usually clears up the streaking
  • Client becoming moist or sweating after application

If you are still experiencing problems and wish to talk to an expert, feel free to contact Tan.Easy during business hours and speak with our expert tanning team.

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